Refund policy

Returns

We accept returns requested within 30 days after delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which it was received. Please include your order number when contacting us.

To request a return, contact us at ezstackusa@gmail.com. Do not send a return without contacting us first. If your return is approved, we will send return instructions and, when applicable, a return shipping label.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the cost of return shipping will be deducted from your refund. If we made an error or the item arrived damaged or defective, we will cover return shipping.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at ezstackusa@gmail.com if an item is damaged, defective, or incorrect. Include your order number and photos when possible so we can make it right.

Non-returnable items

We cannot accept items that have been used, opened, or removed from their original packaging. We also cannot accept gift cards. If you are unsure whether an item can be returned, contact us before sending it back.

Refunds

We will inspect the return after it arrives. If approved, the refund will be issued to the original payment method. Original shipping charges are not refundable. Banks and card issuers may take additional time to post the refund.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has been processed or shipped.